Terms & Conditions
The user assumes all responsibility and risk for the use of this web site and the internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this website be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL, or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use this web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorised access.
Mountain and winter sport are hazardous activities. It is each individual's responsibility to uphold their own safety. www.mountain-relish.com cannot be held liable for any injury or financial loss incurred directly or indirectly through use of this web site.
The domain name www.mountain-relish.com is owned by John McFetridge. Content supplied by John McFetridge.
The www.mountain-relish.com. website, (the “website”) is owned and operated by John McFetridge ("MR” , “we” , “us” or “our”). Registered address 6 Rue Basse, Berlou, 34360 France. Mountain Relish is registered in France trading under the name of John McFetridge with SIRET number 513803 783 00010
SERVICE CONTRACTS (chef/catering services) ARE BETWEEN YOU AND THE INDIVIDUAL SUPPLIER /CHEF**
Our website acts as an advertising medium through which the above mentioned may advertise their services to you. We do not research listings and we expect our advertisers to post truthfully and accurately.
We have no involvement in any part of the booking process between you and the advertiser and we make no claims to the quality or legality of any of the services advertised on our website.
** Services provided by Duncan Smith, Lucy liddle, Janaina Rangel, Keven Honeywood.
The 'Classic six day catered package' and heat and serve meals are only delivered by John McFetridge (Owner/Director of Mountain Relish) and Duncan Smith. John McFetridge/Mountain Relish may also provide a dinner party service. T & C's are included below are for all services provided by John McFetridge and for any catered packages provided by Duncan Smith only.
Terms and conditions for services (6 day catered package & heat and serve meals) carried out by John McFetridge (Owner/Director of Mountain Relish) and Duncan Smith.
1.Six Day Catered Package
A non-refundable deposit of 55€ per person is required to secure any booking (6 day package) and 25% of the total value for Heat and Serve meals and dinner parties. If one or more people drop out then the deposit they have paid cannot be used to reduce the final balance due for the rest of the week. We will issue a cancellation invoice for which the members of the group who have cancelled may use for insurance purposes.
The balance (all services) is due 6 weeks before commencement date of our service
Date's within 6 weeks:
Full payment is required for all reservations made within six weeks of the date the service commences
Cancellation by Client (1)
WITH MORE THAN 4 WEEKS UNTIL YOUR BOOKING
We will provide a full refund of your remaining balance. The deposit paid is NOT refundable. We provide invoices for all payments made should you require these to make an insurance claim.
Cancellation by Client (2)
WITH LESS THAN 4 WEEKS UNTIL YOUR BOOKING
If a booking is cancelled within 4 weeks of the date of the reservation the whole balance is then non-refundable. (See below flexible terms and conditions related to cover 19)
1.Heat and Serve delivered Meals
We are happy to take reservations in advance for heat and serve meals. Please complete the enquiry form on the home page and we will be happy to take your order.
We will invoice the full amount 3 weeks before the first delivery in resort. Final payment is due 14 days before the first delivery date. We reserve the right to cancel your booking if full payment is not received.
Date's within 14 days:
Full payment is required for all reservations made within 14 days of the date the service commences. We can only accept cash for orders less than 75.00€ otherwise payment should be made by direct by transfer. We can accept payment by Revolut and Transferwise.
Cancellation by Client:
If a booking is cancelled within 14 days of the date of the reservation the whole balance is then non-refundable. (See below flexible terms and conditions related to cover 19)
Cancellation by Mountain Relish:
Should we need to cancel your reservation due to circumstances beyond our control (Non Covid-19 related) we will return the full amount paid within 14 days of your arrival date in resort.
Dates the service is not provided:
25th December 2020, 31st December 2020
Orders within 72 hours:
We reserve the right to refuse any order requests made within 72 hours without reason
FLEXIBLE TERMS & CONDITIONS RELATED TO COVID 19
As a small business we are happy to take responsibility and provide refunds if:
1. Borders are closed
The government in your home country closes its borders for travel into or out of France forbidding travel.
The French government closes borders with your home country forbidding travel
2. The 3 Valleys Ski Area is closed
The 3 Valleys ski area is closed due to a strict lockdown in the immediate area or nationwide in France.
3. Cancellation by Mountain Relish
Should we be required to cancel your booking for any reasons related to Covid 19
If any of these reasons means we are unable to cater for you (or provide your heat and serve meals) then we will provide a full refund within 30days following your booking dates.
WE ARE UNABLE TO BE HELD LIABLE OR TAKE RESPOSIBILITY IF:
You cancel your holiday, or you decide not to travel because of Covid-19, including reasons related to quarantine restrictions or ski lifts not being open (eventhough other mountain activities maybe available)
Symptoms or Diagnosis
You or any members of your group show symptoms of or are diagnosed with Covid-19 before travelling and have to self-isolate (meaning you are unable to travel).
While in Resort
Any of the group show symptoms or are diagnosed positive while on holiday
If you or members of your group show symptoms of or are diagnosed with Covid-19 whilst on holiday and decide/have to self-isolate Mountain Relish will have no option but to cease staff from entering your accommodation immediately. Alternative arrangements will be provided such as our heat and serve meals.
If you suspect or have had confirmation of a positive Covid 19 diagnosis within your group, it is your responsibility to inform us as soon as possible.
In order to help reduce the spread of Covid 19 your Chef & Host will:
Wear face coverings at all times.
They will regularly disinfect the kitchen work services & eating area.
All equipment & food that will be brought into your accommodation (or delivered) will be sanitised.
Your Chef & Host will arrive at each shift with a change of clothes to wear only when in your accommodation.
They will carry hand sanitiser at all times & will use that regularly especially when entering your accommodation.
To protect you the chalet/accommodation and us Mountain Relish have full liability insurance (may be viewed on request)
We do not charge our SUPPLIER /CHEF to feature on www.mountain-relish.com nor do we levy any charge to you. For your reservation to become confirmed we request a non - refundable deposit of 25% based on the labour charge for the period of the booking. Once this deposit is received by our bank we provide you with the details of the chef that will carry out the reservation. We transfer 12.5% of your deposit to the Chef and retain 12.5% as our commission for advertising/promotion of the SUPPLIER/CHEF
Our advice is that you make payment to the SUPPLIERS/CHEFS on our site by bank transfer, credit card or cheque. We suggest that you do not use instant cash transfer companies such as Western Union or Moneygram. We accept no responsibility or liability towards any transactions for services on our website nor how you choose to pay for those services
Advertisers on our website
Any dealings between you and any SUPPLIERS/CHEFS on our website or via our website, including the payment for, and delivery of, products or services, and any other terms, conditions, or representations associated with such dealings, are solely between you and the relevant advertiser or SUPPLIERS/CHEFS. You agree not to hold us liable for any loss or damage of any kind incurred as a result of any such dealings. We expressly disclaim any responsibility or liability for any damage, loss or injury arising out of the activities of any advertiser or SUPPLIERS/CHEFS, the goods or services offered by any advertiser or SUPPLIERS/CHEFS or the purchase of, or inability to purchase, any advertiser's or SUPPLIERS/CHEFS goods or services.
You may not use this website or the content of this wesbite to construct a database of any kind, store the website (in its entirety or in any part) in databases for access by you or any third party.
You may not make this website available as part of another website, whether by hyperlink or other means before obtaining our prior written consent to do so. If you want to obtain our consent then please contact us at firstname.lastname@example.org Websites or pages that we have linked to this Website are for your information only, and products and service information on them are the sole responsibility of each individual supplier. We have no responsibility for the content of these websites or pages and we accept no responsibility or liability for any losses that you may incur as a result of that content.
Intellectual Property Rights
This Website and its content is protected by copyright. The content may include content owned and managed by advertisers, suppliers or other third parties and licensed to us. All individual descriptions, specifications and images making up this Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained on this Website.
We do not guarantee that this Website is compatible with your computer hardware and software.
Information Supplied by Third Parties
At all times we shall endeavour to ensure the accuracy of the information on this website, however, you acknowledge and agree that much of this information has been provided to us by third parties and that we therefore cannot guarantee or give any warranty as to its accuracy or completeness. Under no circumstances will we be liable in any way for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted via the service we provide.
DISCLAIMER OF WARRANTIES
THIS WEBSITE, THE CONTENT AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND ALL WARRANTIES OF ANY KIND ARE EXCLUDED AS FAR AS IS PERMITTED UNDER APPLICABLE LAW INCLUDING (BUT NOT LIMITED TO) THE EXCLUSION OF WARRANTIES OF TITLE, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS. WE MAKE NO WARRANTY THAT; THE SERVICE WILL MEET YOUR REQUIREMENTS THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCEPTABLE TO YOU AND THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS WEBSITE OR THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US BY YOU OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
You acknowledge that you use this Website, including the Content, and the Service at your own risk. If you are dissatisfied with this website, these T&CS, any of the content or the service then please refrain from using this website YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM (i) THE USE OR THE INABILITY TO USE THE SERVICE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE (iii) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THIS WEBSITE OR THE SERVICE, OR (v) ANY OTHER MATTER RELATING TO THIS WEBSITE OR THE SERVICE. Please note that some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and exclusions may not apply to you.
If there is any failure or delay in performance of our obligations resulting from events or circumstances not reasonably within our control, we will not be liable or have any responsibility of any kind for loss or damage incurred by you.
If an advertiser or supplier believes that they are entitled to a refund for any reason then they should inform The Winter Adventure company Ltd by email at email@example.com so their circumstances can be investigated. Advertisers have the right to cancel within seven days of their contract with Mountain Relish, in which case payment will be returned in full.
We shall have the right immediately to terminate your use of this Website if we determine, in our sole discretion, that you have breached these T&Cs, or otherwise been engaged in conduct which we determine, in our sole discretion, to be unacceptable.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales and you irrevocably agree that the courts of England are to have exclusive jurisdiction in relation to any claim that you may bring against us arising out of a dispute relating to these T&CS or this website.